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Grievances Redressal Mechanism

State Wise Grievances Redressal Officers

STATE NAME OF OFFICER M. NO. EMAIL ID
Maharashtra Mr. Safdar Ali Mir 7208730009 maharashtra@mfadirect.com
Rajasthan Mr. Inder Lal Pushkarna 9828733314 rajasthan@mfadirect.com
Gujarat Mr. B. R. Rathod 9909385772 gujarat@mfadirect.com

National Grievances Redressal Body

S.NO. NAME DESIGNATION(IF ANY) M.NO. EMAIL ID
1. Hemant Shrivastava - 8588846980 admin@mfadirect.com
2. Ms Shruti Mehrotra - 85888 46990 Support1@mfadirect.com

The Company reserves the right to change the officers so appointed at any time. Please check the website on a regular basis to know the current officers in your area.

FOR DISTRIBUTORS/ INDEPENDENT REPRESENTATIVES AND MEMBERS OF GENERAL PUBLIC

Any person aggrieved by the action of any Distributor of the Company or for any issue relating to the Products of the Company can approach the State Grievance Redressal Officer or the National Grievance Redressal body. The concerned Grievance Redressal Officer shall attempt to solve the issue to the satisfaction of the Person within 15 days from the receipt of such Grievance. In case the matter is not resolved to the at the level of the State Grievance Redressal Officer within 15 days of filing the grievance before the appointed authority, the same shall be escalated by the State Grievance Redressal Officer or by the person who has so filed the grievance, to the National Grievance Redressal Body.

The National Grievance Redressal Body shall upon receiving the grievance either directly or through the State Officer, shall strive to solve the matter as expeditiously as possible but not later than 45 days from the date of the receipt of the Grievance by the State Officer or the National Body.

PROCEDURE TO BE FOLLOWED BY STATE GRIEVANCE REDRESSAL OFFICER

The State Grievance Redressal Officer shall follow the said procedure to resolve the grievance received from the Distributor, Consumers or the Members of the general public:

PROCEDURE TO BE FOLLOWED BY NATIONAL GRIEVANCE REDRESSAL BODY

The State Grievance Redressal Officer shall follow the said procedure to resolve the grievance received from the Distributor, Consumers or the Members of the general public: